Reference

How we handle your account information

When you open an account at istana77 login, we collect only what's needed to verify your identity, process your deposits via DANA, OVO, GoPay or QRIS, and keep…

DANA deposits verified instantlyAccount security kept on your termsWithdrawal data encrypted end-to-endYour contact preferences respected
istana77 login How we handle your account information
PRIVACY QUESTIONS

How to contact us about your data

We answer privacy questions seven days a week. Reach out to our support team using any of the channels below — they can explain your data rights, help you update your details, or process a request to see what information we hold about you.

Team online

Live chat

Available 24/7 in the account menu. Click Help, then Privacy & Data. Agents respond in seconds.

Email support

Send privacy requests to [email protected]. Expect a reply within 48 hours, Monday to Sunday.

Account settings

Log in, go to Security, then Data & Privacy. Update contact details, review login history, or download your account record.

HOW WE PROTECT IT

Data security, cookies and account control

Your account password is hashed using industry-standard encryption so we never store it in plain text.

Password encryption

All passwords encrypted with SHA-256 hashing. We never see your actual password, only its encrypted form.

Two-factor verification

New-device login triggers an SMS code sent to your registered phone number. Enter it to unlock the lobby.

Cookie settings

We use session cookies to keep you logged in and functional cookies to remember your preferences. Adjust settings in your browser any time.

Payment data isolation

DANA, OVO, GoPay and QRIS processors see only the amount and timestamp, never your game details.

Data retention

We keep your account record for as long as your account is active, plus two years after closure for compliance.

Your data rights

Request access to your data, ask us to correct errors, or request deletion where local law permits.

Privacy policy questions answered

Players in Yogyakarta and across Indonesia ask us the same things about their data. Below are the answers we give most often.

Yes. Log in to your account, go to Security > Data & Privacy, and click Download My Data. We'll send you a file with your profile, payment history, game records and contact details within 24 hours.

Your game records stay on your account while it's active so you can review your history anytime. If you close your account, we keep records for two years to settle any disputes, then delete them.

No. We do not sell or share your contact details. Payment processors see only transaction data. Support partners under confidentiality agreements may access your email to help resolve account issues.

Your account and gameplay history are anonymised — your name and email are removed from active systems within 30 days. Transaction records stay for two years for compliance, then are permanently deleted.

Go to Account Settings > Profile. You can change your email, phone number or contact language there. Verification details (name, date of birth) require identity confirmation — contact our support team to arrange this.

Yes. We encrypt all payment data in transit using TLS 1.2 or higher. Payment processors handle the sensitive parts of each transaction; we store only the reference number and amount.

You can disable cookies in your browser settings. You'll remain logged in for your current session, but will need to log in again next time. Some lobby features may work differently without cookies.